This unit relates to communication between health care professionals and clients. Here you will be able to explore the different ways of breaking down barriers of communication and how some barriers are more difficult than others to eradicate. You will develop an understanding of the importance of listening skills and how empathy is a focal point of the client/nurse relationship. There are many forms of communication used to convey confidential information. There is a focus here to show how any breaches of confidentiality can have serious consequences.